I don’t know why I thought GameStop would somehow do a good job with the Nintendo Switch preorder. I’ve had nothing but bad experiences with them, in general. This Switch preorder is just another thing to add to the list.
I preordered my Nintendo Switch bundle the day they went live. I used PayPal as my payment method during the checkout process and got a confirmation as expected. I was excited. Today, I receive an email that my payment couldn’t be processed (with no specific reasoning as to why it couldn’t be processed) and that I have less than 48 hours to correct the issue or my preorder will be cancelled. I am directed to a self-service portal where I can “Update my credit card information.” There’s my first red flag – I used PayPal to pay, not a credit card.
When I click the “UPDATE CREDIT CARD” button on the site, I am brought to a screen that says “Please leave this window open while we attempt to process your request.” with a loading spinner. The spinner never goes away (I’ve left the page up for more than 10 minutes, and no site should take that long to load anything). I also see red flag number 2: an error in Chrome telling me that “This site is trying to load scripts from unauthenticated sources.”
Naturally, I do some digging into this error. I find from the JS console log that the HTTPS site is trying to load an HTTP error page, which Chrome does not like. The error page is a generic “Oops. Somethings wrong.” page… great. So, I can’t use the self-service page to update my credit card information. This is pointing more and more to GameStop not processing PayPal orders properly.
Luckily, there’s also an 800 number listed in the email that I can call. I have currently been on hold for 58 minutes waiting for someone to answer. I think I’m going to lose my Switch. 🙁
Update: After 82 minutes on hold, I was finally able to speak to a representative. She assured me that she was able to reprocess my payment, and that I’d receive a confirmation within 24 hours. That’s cutting it very close if it fails again, but here’s hoping.
Update 2: Turns out that GameStop did not ship my order as I was told, and then they cancelled the evening it was supposed to be at my door. Luckily, I was still nervous about the entire ordeal, so I went to Target on launch day and purchased one in the store. I am still able to play Breath of the Wild and didn’t have to worry about buying an overpriced console on eBay. No thanks to GameStop in any of this. I will decidedly not be using them ever again.